30-day return window
Stock pieces (i.e. not made-to-order) can be returned for a full refund within 30 days of delivery, provided they're unworn, in original packaging, and accompanied by the lab certificate where applicable.
Exchanges
If you'd like a different size, metal or stone, we'll exchange your piece within 60 days. The first exchange is free; subsequent exchanges are charged at cost.
Made-to-order & custom pieces
Custom and engraved pieces are made specifically for you, so they're non-refundable. You will, however, see and approve a CAD render before casting — we won't proceed without your sign-off. If the finished piece materially deviates from the agreed design, we'll fix or remake it at our cost.
How to start a return
- Email within 30 days of delivery, citing your order number.
- We'll send you a prepaid, insured return label and instructions.
- Pack the piece in the original presentation box with all paperwork (lab cert, warranty card).
- Drop the parcel at the courier counter — keep the receipt until the refund clears.
Refunds
Once we receive and inspect the piece, refunds are processed within 5 business days to the original payment method. Bank settlement adds 1–3 days on top.
Free first-year resizing
Rings can be resized free of charge once within the first 12 months of delivery, up or down by two sizes. We cover return shipping; you cover outbound. After the first year, resizing is charged at cost.
Manufacturing warranty
All pieces are covered against manufacturing defects for one year. See our Care & Warranty page for full coverage details.
What we can't take back
- Pieces showing wear, scratches, or alterations by a third party.
- Engraved or personalized pieces (the engraving makes them custom).
- Made-to-order pieces matching the approved CAD.
- Pieces returned without the original packaging or lab certificate.
- Pieces returned more than 30 days after delivery.
Stuck or unsure? Talk to us first — we'd rather sort it out than send you in circles.